Frequently Asked Questions
Q. How can I be sure that my labels will stick and hold fast?
A. With all label products, the glue on the back of the label requires the best possible surface to adhere to. The surface you are sticking your labels on to needs to be clean and dry; free from chemicals, oily substances and in most cases at (or near) room temperature. Most labels will not stick on to rough wood, wax cardboard, cement, woven textiles (canvas, wool) and other irregular surfaces. When placing labels on a new surface, press firmly and evenly along the length of the label with your hand as label stock is pressure sensitive. You may need to rub the label with your hand several times before the label sticks firmly. The heat produced from the friction caused will help the glue bond to the surface it is sticking to. Your label may take up to 24 hours to fully cure depending on your label and the surface you are sticking your label on to. We are happy to post a FREE SAMPLE of label material for you to test before purchasing your labels.
Q. What type of printer do I need to use for my labels?
A. Before using labels on any new printer, it is always recommended that you read the instruction manual for your particular printer. (Most printer manuals are available online to download if required.) Look for warnings AGAINST using label stocks through the printer. Whereas some printers will require print settings to be changed to align with the label stock. The majority of printers are either a Laser Printer (toner cartridges required) or an inkjet printer (ink cartridges used.) We are happy to post a FREE SAMPLE of label material for you to test before purchasing your labels.
Q. What is the difference between paper and synthetic labels?
A. Paper Labels – 80gsm face stock and 50-80gsm backing paper. Paper labels are perfect for a wide range of usages around the office, home, shop, school, healthcare centre and many other daily requirements. Paper labels are available in five fluorescent colours; eight light tint shades and twelve mid range & strong colours. These labels are paper based and therefore are not tolerant to oils, chemicals and full immersion in water. The labels will not last for a significant period of time in an outdoor environment.
Synthetic Labels – Are often referred to as Vinyl or Plastic Labels. Synthetic labels are suited to harsher environments. Our synthetic label materials are ideal for outside or rugged conditions. Some are weatherproof and often used for labels to stick on cars, etc. with excellent adhesive properties. Synthetic labels are also well suited to use in industry where a high durability label is required. Synthetic Labels come in a variety of finishes, including - Matt White, Clear and Translucent (frosted or cloudy appearance). We are happy to post a FREE SAMPLE of label material for you to test before purchasing your labels.
Q. Can I put my labels in the Fridge/Freezer?
A. Once a label has adhered properly to a surface it should tolerate temperatures between -18C to +35C. However the best label to use in a refrigerated environment is WLK Wine Labels. WLK Wine Labels come in both Matt and Gloss white and are designed for best usage in the cooled atmosphere. FR8 Freezer Labels have special glue that adheres best to frozen goods. We are happy to post a FREE SAMPLE of label material for you to test before purchasing your labels.
Q. Can I put my labels in the Dishwasher?
A. A paper Label will begin to disintegrate in the hot soapy water of a dishwasher. A synthetic label may hold fast during the dishwasher cycles, however; the printing or ink on the label may fade or come off completely over several washes. Labels are not guaranteed for long-term or repeated use in the dishwasher.
Q. Can I put my labels in the Microwave?
A. Labels that have had adequate time to adhere to a surface should hold fast for sometime in the microwave. Labels are not guaranteed for long-term or repeated use in the microwave.
Q. Can I put my labels in the Bathroom?
A. The most effective labels for daily use in a bathroom are the Synthetic Labels, Matt White Synthetic, Polylaser Clear and Synthetic Translucent. We are happy to post a FREE SAMPLE of label material for you to test before purchasing your labels.
Q. I need a label to cover-up printing underneath.
A. Blackout labels – Gloss Opaque labels
Q. How long will my labels last?
A. Labels need to be stored in dry location, away from direct sunlight. Labels can have shelf-life of between 6 months to 2 years. The expected lifespan of a label will vary considerably depending on the surface and the environment the label is on. *N.B: Some printing inks and toners will fade in direct sunlight, with the use of chemical sprays or over time with wet weather and pollution.
Q. When would I receive my order?
A. In most cases, your labels will be dispatched in 1-2 business days; however, if we are experiencing a delay with a particular label material we will notify you via email or phone call to give you an estimated time for delivery.
Please allow an additional 1-2 days for shipping to most capital cities and surrounding suburbs. Delivery to regional areas may take a little longer.
Q. How are the labels packed?
A. All our labels material and shapes are supplied on A4 sheets in a 20 sheet Handipak or in a 100 sheet box. For quantities of 10 boxes or more we can bulk pack your labels into cartons (1,000 sheets/carton). Simply request bulk packed carton when you place your order.
Q. How do I setup up a label mail merge in Microsoft Word with the labels I bought?
A. Click here to view an illustrated tutorial which will show you how to add your label shape into Microsoft Word's label vendors step by step so that it can be used in label mail merge.
Refund and Returns
At Label Line, your satisfaction is our first priority*. If your item is faulty upon receipt or is not as described, we will gladly exchange the item. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
*Label Line manufactures all goods according to your order – therefore we have a no returns policy unless your labels are found faulty on receipt of your order.
Returns Process
To return an item, please send it to:
Label Line
PO Box 2082
Bayswater, VIC 3153
Australia
And also include the following information:
- Your Invoice number if known (appears on the top of the invoice sent with the goods)
- Your name and address
- A description of the item you are returning